Suppliers inspected for power bill clause, subsidy errors

RAE, the Regulatory Authority for Energy, has given electricity retailers until the end of this month to provide detailed data concerning electricity bills issued for all customers between September 1, 2021 and May 31.

The authority has requested this information to check on tariff charges, whether wholesale price adjustment clauses have been applied in accordance with agreements signed between suppliers and customers, and if government subsidies included in bills have been properly calculated.

RAE considers this inspection necessary as a result of consumer suspicions of charging errors against their interests.

Meanwhile, RAE is also conducting hearings on two separate issues involving twelve electricity retailers. The first issue concerns whether suppliers have notified consumers on time for tariff changes. The second issue being examined is whether supplier tariffs and sale programs are transparent.