RAAEY, the Regulatory Authority for Waste, Energy and Water, plans to introduce an energy ombudsman by the end of the year, energypress sources have informed, in response to a stream of customer electricity-bill complaints received in 2022, amidst the energy crisis. A large number of these complaints have not been addressed.

RAE will introduce an energy ombudsman, free of charge with swift action intended, in an effort to empower consumers and enhance transparency in the energy market.

Under the new plan, customers who remain dissatisfied by how their energy suppliers handle complaints will either be able to submit their complaints to RAAEY’s energy ombudsman or take legal action.

RAAEY signed up with a special registry for agencies offering alternative dispute resolution services a month ago as part of its preparations for the energy ombudsman service.