RAAEY demands notification on upcoming billing changes

Preparations by RAAEY, the Regulatory Authority for Waste, Energy and Water, for the retail electricity market’s return to post-crisis normality include a framework with rules requiring suppliers to fully inform consumers, both households and businesses, on changes that will be brought about to their supply agreements by the reactivation of indexation clauses as of January 1.

Suppliers will need to pre-notify consumers by November 1 on terms set to be introduced, including any revisions to older terms. Indexation clauses were suspended in August, 2022, when energy-crisis measures were introduced.

The RAAEY framework will also include a new tariffs sub-category for mixed products, or tariffs that will remain fixed for monthly consumption levels up to a certain limit before becoming variable from this limit upwards.