Power utility PPC is adding a telephone service option to its revised installment-based payback program for customers behind on their electricity bill payments.
The telephone service is scheduled to be launched tomorrow through the corporation’s 11770 call center number.
The recently appointed administration at PPC, looking to boost revenue figures, has eased the terms of the utility’s previous payback program and hopes the telephone service will further encourage customers with arrears to sign up for the program as long queues at outlets will be avoided.
Deposit amounts needed by customers to register for PPC’s payback program have been reduced to levels of no more than 20 percent, or alternatively, 30 percent if longer programs are desired, from percentages of between 40 and 50 percent that were valid until September 30.
PPC customers registering for the payback program over the telephone will still need to provide state ID details, tax file numbers and power supply connection code numbers.
The deposit rate for electricity bill arrears of up to 500 euros has been set at 10 percent while consumers in this category will be offered five monthly installments for settlement of the remainder.
Customers with arrears of between 500 and 1,000 euros will also need to provide a 10 percent deposit but will be offered eight monthly installments.
The deposit rate for arrears ranging between 1,000 and 2,000 euros is 15 percent and the number of monthly installments 12.
Customers with arrears of between 2,000 and 3,000 euros must provide a 20 percent deposit to qualify for a payback plan of 18 installments.
Customers owing over 3,000 euros may provide a 20 percent deposit for 18 monthly installments or 30 percent up front for 24 installments.