The swift restoration of electricity supply at fire-ravaged coastal resort Mati, northeast of Athens, following last month’s deadly wildfire, is an example of the customer-oriented approach adopted by DEDDIE/HEDNO, the Hellenic Electricity Distribution Network Operator, as part of its transformation, the operator has announced.
DEDDIE restored electricity supply at 80 percent of damaged properties within the first week of its effort and completed its restoration mission in a short time period that followed.
To bolster its customer services to affected populations in Mati and the nearby Neos Voutzas and Rafina areas, DEDDIE set up a special mobile office booth that operated seven days a week. Services were also offered by the operator to beleaguered households via a hotline.
Free electricity system inspections at properties were offered as part of the power supply restoration effort. Property owners were free to choose licensed electricians of their choice or pick from a list of professionals catalogued by DEDDIE in association with POSEI, Greece’s electrical contractors federation.