Power utility PPC’s revised discount policy, which includes a five-euro cut on e-bills, is proving popular among customers, registering for online billing at an average of 4,000 per day.
The discount offer, which also features lower tariffs and free fixed costs, applies for both new and existing customers.
Customer online payments have increased by 30 percent since the offer was introduced.
The changing mindset of many PPC customers – households and businesses – is establishing a modernized, online customer base for the utility’s future operations once the coronavirus crisis has been resolved.
PPC stands to benefit from considerable postage and printing cost savings as a result of the growing willingness of customers to conduct their electricity billing transactions online.
However, the diminishing ability of customers to pay their electricity bills amid the coronavirus lockdown, financially impacting the masses, remains a concern for PPC as well as the country’s independent electricity suppliers.
Energy minister Costis Hatzidakis made note of this troubling trend last week.
Electricity bill payment collections at most suppliers fell by levels of between 25 and 30 percent over the past ten days, market sources have informed. This trend is expected to last about three months, the projected duration of the coronavirus adversity.