Distribution network operator upgrading channels of communication

Distribution network operator DEDDIE/HEDNO received 32,471 documents concerning enquiries and complaints in 2020, the operator has informed Parliament.

Of these documents, 26,237 (80.8%) were enquiries; 5,354 (16.49%) were complaints; 251 (0.77%) complaints about voltage quality; and 629 (1.94%) complaints beyond HEDNO’s realm of responsibility.

As part of its effort to upgrade customer services, HEDNO has modernized its channels of communication through online systems.